RPO: 24 hours
Target maximum data loss in the event of an incident.
OMNIFLOO PROD · OPERATIONS
Operations, backups and reversibility.
We align our operations with the practices Odoo publishes for Odoo Online, and we only publish here what we have verified. Anything still in preparation is presented as such.
ISOLATION
One environment per customer.
Each Omnifloo customer has its own container and its own database, which run its Odoo 20 environment.
Backups and restores are therefore performed customer by customer.
BACKUPS
A full backup every day, checked and copied off-site.
- Each customer environment is fully backed up once a day: database and attached files.
- The integrity of each backup is checked with a SHA-256 checksum.
- Each backup is kept in two separate locations, one of them off-site with a second hosting provider. The off-site copy is verified after each transfer.
- Since September 28, 2026, we have applied a retention policy aligned with Odoo Online: 7 daily, 4 weekly and 3 monthly backups.
The three-month history builds up gradually from that date.
PROOF
A restore tested from the off-site copy.
A backup is only worth something if it can be restored.
A restore test carried out on September 28, 2026 from the off-site copy returned a customer database identical to the original.
RECOVERY TARGETS
Quantified targets, presented as targets.
RTO: 6 hours
Target time to restore service.
These are targets, not contractual commitments. Odoo publishes the same targets for Odoo Online and also presents them as non-contractual.
We do not publish an availability rate until we have measured it.
UPDATES AND VERSIONS
A version upgrade prepared and tested before production.
Your environment runs on Odoo 20. Each version upgrade is prepared and tested on a test bench before it is applied in production.
Odoo supports three major versions, each for three years. We do not announce a version upgrade schedule in advance.
SUPPORT
Email support, Monday to Friday.
Our target for a first response is within one business day.
This is a target, not a contractual deadline.
REVERSIBILITY
Your data belongs to you.
- Full export of your database and files on request, in Odoo’s standard format.
- Self-service download from your account is in preparation.
- No hidden commitment period: unless your order states a fixed term, the subscription renews monthly and can be canceled before the next renewal date.
- Any assisted export or migration work is specified in the order: deadline, format and any fees.
Summary.
| Practice | Odoo reference | Omnifloo |
|---|---|---|
| Backup frequency | One full backup per day | One full backup per day, database and files |
| Retention | 14 backups over 3 months: 7 daily, 4 weekly, 3 monthly | 7 daily, 4 weekly, 3 monthly since September 28, 2026 |
| Locations | At least three machines, including one off-site | Two separate locations, including one off-site copy verified after transfer |
| Integrity check | Not specified | SHA-256 checksum for each backup |
| Restore test | Not specified | Successful on September 28, 2026 from the off-site copy |
| RPO / RTO | 24 h / 6 h, non-contractual targets | 24 h / 6 h, non-contractual targets |
| Availability | 99.9% targeted | No rate published before it is measured |
| Data recovery | Backup download at any time | Full export on request; self-service in preparation |
| Versions | Three major versions supported, each for three years | Odoo 20; version upgrade tested on a test bench before production |
Questions about operations.
How often is my data backed up?
Once a day, in full: database and attached files. Each backup is checked with a SHA-256 checksum and copied off-site to a second hosting provider.
Is my environment shared with other customers?
No. Each customer has its own container and its own database.
Are the recovery targets contractual?
No. A maximum data loss of 24 hours and a return to service within 6 hours are targets, as they are for Odoo Online.
Can I get all my data back?
Yes. On request, we provide a full export of your database and files in Odoo’s standard format. Self-service download from your account is in preparation.
Odoo references consulted on September 28, 2026.
These pages are used as a point of comparison. Omnifloo is not affiliated with Odoo S.A. Odoo presents its recovery targets there as non-contractual.
A question about how your environment is operated?
We answer with what has been verified, and we tell you what has not been verified yet.