A shared folder, evidence filed by the date it was dropped in rather than by indicator, and nobody able to find it on audit day: that is the daily reality of many French training providers. This application brings the quality framework and its evidence together, and will not let a file be declared ready until it actually is.
Who the application is for
For the quality manager of a training provider, an apprenticeship training centre, a skills assessment centre or a body handling the validation of work experience, in France, preparing an audit against the national quality framework.
What the application does
- Carries the national quality framework, its criteria and numbered indicators, with their scope adjustable to your activities.
- Attaches one or more dated pieces of evidence to each indicator, with a maximum age beyond which a document no longer counts, even without an expiry date.
- Works out, on the day you look, the coverage of each indicator — covered, partial or not covered — with the reason for the gap written out in plain terms.
- Refuses to mark an audit file as ready while an applicable indicator is not covered or a complaint still has no written response, listing exactly what is missing.
- Records complaints with their acknowledgement, their written resolution and their deadline, measured against the one you set yourself.
- Tracks the people delivering training — their areas of expertise, their proof of competence and the date of their last review.
- Prints an audit file, criterion by criterion and indicator by indicator, which even lists evidence that was set aside and the reason why.
Day to day
- Pick up the framework: copy in the official wording, set the scope that applies to your activities, the number of items of evidence expected and the maximum age per indicator.
- Add evidence as it comes in, each item with its own document date, any period of validity and the indicators it covers, then validate it.
- Handle every complaint as it comes in: acknowledgement, a written resolution and what it changed, before it can be closed off.
- Keep monitoring activity and staff reviews up to date, writing down what each piece of monitoring actually changed.
- Open an audit file and try to mark it as ready: if it is refused, you are told exactly what is still left to settle.
What the application does not do
- It does not certify anything and does not replace any accredited certification body: the certification decision belongs to that body alone.
- It does not submit any file electronically, and it does not manage training sessions, attendance sheets or invoicing.
- It does not judge the worth of a piece of evidence: it establishes that it exists, is dated and remains valid, not that it is convincing.
- The national quality framework changes by decree and its rules do change: the application does not replace the advice of your certification body or an expert on points that still need confirming.
Getting started
Copy the framework in force onto your indicators, uncheck those outside your scope of activity while writing down why, then set for each one the number of items of evidence expected and the maximum age: these are your own procedures, not imposed thresholds. Finally set the two roles, user and quality manager, depending on who adds evidence and who keeps the audit files.
Going further
To find out whether this application suits your business and how to activate it, compare the plans or write to us.