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Canadian Record of Employment: refusing a bad one

The Record of Employment Service Canada requires at every separation, with six refusals if something is missing.
October 2, 2026 by
Canadian Record of Employment: refusing a bad one

Without a Record of Employment, a former employee cannot receive employment insurance in Canada, and an employer who fails to issue it within the few days allowed is at fault. And a poorly filled-in record gets rejected for mechanical reasons — an empty reason field, inconsistent dates — which costs the person waiting several days. This application prepares the record and refuses to issue it while a required element is missing.

Who the application is for

For employers in Canada, in every province and territory, who must issue a Record of Employment at every employment separation or interruption of earnings, and want a record that does not go out with a missing field.

What the application does

  • Prepares an employee's Record of Employment, with their pay periods and amounts, for every province and territory in Canada.
  • Refuses to issue a record without a reason for separation, or under an "Other" reason with no comment, naming the field concerned.
  • Refuses to issue a record where the last day paid comes before the first day worked, or where insurable hours exceed the plafond in force.
  • Refuses to issue a record with fewer pay periods than the scheme requires, or with no employment-insurance rate table in force at the interruption date.
  • Lets you calculate the first day of the earnings interruption from the last day paid, in addition to manual entry, and flags an early interruption.
  • Keeps a registry of Canadian rate tables (contributions and caps) as dated, sourced records, correctable without a software update.

Day to day

  1. At an employee's separation, open a Record of Employment and enter the reason for separation.
  2. Enter the pay periods and the insurable amounts; the application flags any pay period missing under the scheme.
  3. Choose how the first day of the interruption is determined — manual entry or calculation from the last day paid — according to your company setting.
  4. Before issuing, check the employment-insurance rate table in force at the interruption date in the rate registry.
  5. Issue the record: once issued, it cannot go back to draft and cannot be reissued.

What the application does not do

  • It does not submit anything to Service Canada: ROE Web requires an employer enrolment and authentication that the application does not hold; filing remains the employer's own action.
  • It does not calculate any pay slip, neither gross nor net pay.
  • It does not produce any year-end slip (T4, Quebec RL-1) or any CNESST or WSIB contribution: those calculations are in a separate paid application.
  • It does not replace the advice of Service Canada or a Canadian payroll professional: rate tables and caps change every year, and it is for you to check them.

Getting started

Choose, in the Canada Payroll settings, the earnings-interruption calculation mode that suits your practice. Then check the employment-insurance and contribution rate tables supplied in the registry, especially any marked "value not found", before issuing a first record.

Going further

To find out whether this application suits your business and how to activate it, compare the plans or write to us.

Compare the plans

Write to us

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