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Numéros de série et garantie : d’un retour client à la pièce fournisseur

Suivre chaque appareil pour traiter un retour sans enquête interminable.
September 30, 2026 by
Numéros de série et garantie : d’un retour client à la pièce fournisseur
OdooBot

The scenario

A customer returns a faulty unit. You need to know when it was made, with which components, and whether other units received the same components.

Diagram — From a customer return to the supplier part.
  1. Customer returnSerial number
  2. RepairUnder warranty or not
  3. TraceabilityUnit components
  4. Supplier lotOriginal receipt
  5. Other unitsSame component lot

In Odoo Community

  • Each finished unit carries a unique serial number.
  • The traceability report goes back to component lots and serials.
  • A repair can be linked to the serial number and marked as under warranty.

Tracing back to the supplier

If critical components are tracked by supplier lot, the traceability report gives the original receipt and the other units concerned.

Limits

Warranty duration and conditions are managed by contract; the warranty flag on the repair does not by itself calculate the customer’s rights.

Sources

Odoo — serial numbers

See the assembly case

Certificats matière : les tracer de la réception à la livraison
Relier chaque certificat au bon lot, puis au bon client.